Here are a few details you might like to know about Kisa Collection's terms & conditions.
Shipping your jewelry.
All items in stock are shipped within 72 hours via USPS. Made to order and custom pieces may take 2-6 weeks to ship depending on the creative process (but of course you’ll contact me so we can talk details about your special order).
I give you the responsibility to double-check your address. Neither of us wants your pretty purchase to end up on someone else’s doorstep.
Need a rush delivery? I totally understand, sometimes last minute just seems to happen. Go ahead and contact me for details about rush delivery fees or delivery confirmation. I’ll always try to to find you the best shipping solution.
Is this a gift? How sweet of you. I would be delighted to include a handwritten note for you, just let me know.
PS about shipping.
To my fellow Minnesotans, I must charge you a sales tax rate (7.275%) for your order.
Caring for your handcrafted jewelry.
These draped pieces with hand crotched oyas have been carefully created by many sets of skilled hands, including my own. Slight variations will occur throughout the pieces, but I take great pride in ensuring that you receive the highest quality of handcrafted work.
While an oya may look quite delicate, don’t be too deceived because the Turkish oya are also extremely durable. (Did I mention I have two baby girls of my own?) If you are ordering a Statement Necklace, do note that it has a front and a back. Don’t be afraid to adjust it, twist it, untwist it, etc., Just become friends with it.
Oh and do your best to keep it from getting wet. An oya doesn’t take kindly to water.
Use a cool iron to refresh when needed.
Take care of your piece. Hang it up nicely when it isn’t ‘round your neck. Give it a special place. Original Turkish wall art? Yes please.
Kisa Collections return policy.
Sorry loves, no returns at this time. Items may be exchanged within 15 days of purchase. Shipping rates will apply.
My jewelry is injured. Can you help?
I will gladly do any repair work on your item within 30 days of purchasing. If you have an issue with your piece after 30 days, please contact me directly. We can work something out.
I might like a custom designed piece.
Oh might you? I adore creating custom pieces. For a bride on her wedding day or her bridesmaids or maybe a special gift for your family member or a friend, I’d love to collaborate with you. You can view some custom pieces I’ve done over the years here, here and here. Contact me so we can chat more about what exactly you might have in mind.